We will always endeavour to deliver your order to you within 3 working days from time of dispatch. This is provided the goods are in stock at the time of the order unless a longer delivery period is clearly stated on the specific product page or we telephoned or emailed you advising you of a delay.

We do not pay for return carriage for any items whatsoever unless they were damaged or faulty at the time of delivery.

All deliveries include track and trace and insurance, photographic evidence may be used to prove deliveries and consignee identities for security reasons.

The Courier Tried to Deliver But I Was Not In

The delivery driver will leave a card saying that he has made a delivery attempt. You can then call the courier company stating your parcel number and your details and they will re-deliver usually 3 attempts will be made. After three attempted deliveries the goods will be either sent to a local post office for you to collect or sent back to the warehouse awaiting your collection, Please be aware that it is the customers sole responsibility to collect goods that have been left for them at a post office or courier warehouse etc.

Overdue Delivery

We do ask you allow up to 3 working days for courier deliveries. If your goods still have not appeared after that time please e-mail us at despatch@azcarparts.co.uk
Please be aware we will do our utmost to resolve any issues or problems you have so before ordering replacement parts from a third party please contact us prior to any new purchases you make.

I Have Received the Wrong Part

If something is not right about the goods that you have received please email sales@azcarparts.co.uk or telephone us to let us know. We will rectify the situation immediately.

Track & Trace

After placing an order online, you will receive a confirmation email. Following this your order will be set to processing and then delivered once it has been despatched. After you receive the delivered notification via e-mail, you can telephone us for a consignment number if you like.

Only Received Part of Your Order?

If at the time of your order we only have some of your items in stock, you may receive your parts at different times. This is not anything to worry about; it just means that some parts are being sent direct from the manufacturer to shorten the delivery time. If you do not receive your missing parts within the next couple of days please e-mail us at: azar@azcarparts.co.uk

I Have Not Received an Invoice

Sometimes if a product is being sent direct from the manufacturers, an invoice will not be included in the parcel. You should receive an invoice by mail a few days later. If you do not receive an invoice please sales@azcarparts.co.uk so we can arrange a copy.

Help my goods have arrived damaged

Very occasionally goods get damaged in transit. We always inspect the products before we pack them but after they leave our hands accidents do happen. Please sign the delivery docket with the driver 'damaged' if the outer packaging looks damaged in any way. We then ask you to inspect goods upon receipt and notify us of any damage within 24 working hours by calling us on 01924 369000 or sending us an e-mail at despatch@azcarparts.co.uk If the goods have been damaged in transit and are faulty then we reserve the right to replace the product. We will of course arrange a collection for the damaged parts and arrange replacements ASAP. Please keep all packaging and do not try to fit the damaged parts.

AZ Car Parts Delivery Pricing (Up To 30KG Per Parcel)

Standard Delivery (48 hour) £5.50
EXPRESS AM Next Working Day Before 12 £15.50
EXPRESS 9AM Next Working Day Before 9 £17.50
EXPRESS 10AM Next Working Day Before 10 £16.50
SATURDAY Before 12 (30KGS) £25
REMOTE Delivery and Collections £5.50
EXPRESS 48 Hour Collections £14.50

Surcharged Zones (Postcodes with Additional Postage Costs)

ZONE 2 £10 Surcharge per 30 KG Parcel

The highlands and Islands of Scotland - Postcodes IV, HS, KA27-28, KW, PA20-49 PA60-78, PH17-26, PH30-44, ZE

ZONE 3 £15 Surcharge Per 30 KG Parcel

Northern Island, Isle of Man, and Isles of Scilly - Postcodes BT, IM

Popular International (tracked and insured)

Channel Islands (30KG) 48 Hours £15.50
Ireland (REPUBLIC OF) 30 KG 48 hours £25
Belgium, Luxembourg, Netherland £25
Denmark, France, Germany, Monaco £26.65
Corsica 3 Days, £35
Italy £35
Spain £35
Greece, Portugal £35
Azores, Baleric Islands, Madeira, Sardinia, Sccilly £40
Austria, Czech Republic, Finland, Hungary, Lithunania, Norway, Poland, San Maino, Slovakia, Slovenia, Sweden, Switzerland. £45
Estonia, Latvia, Malta, Romania, Turkey £59
Bulgaria, Canary Islands, Gibraltar £59

If you are unsure or your destination address is not mentioned please email us your full name, address and what it is you would like posted and we will try our best to give you a competitive quote to sales@azcarparts.co.uk

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