Returns and Cancellations
DeliveryIf the goods look to have been damaged in transit please mark clearly "damaged" on the signature to ensure that we can claim for damage with the courier company if there are any items damaged or alternatively please refuse the item so we can investigate . If your goods have delivered without you being present or not been signed for please contact us regarding damaged caused by transit within 5 working days of delivery this is so we can make a claim with the courier. Please note however that this is meant to cover goods damaged in transit and not faulty goods that have been sent out have been fitted etc. .
Returns/Refund policy:There are certain circumstances where we will authorise return of parts ie when the parts are faulty or have been incorrectly supplied or when cancelled in accordance with the Distance Selling Regulations 2000. For trade orders and face to face transactions we do not accept returns on any product that has been ordered incorrectly or are no longer needed etc etc. WE RECOMMEND THAT ALL CUSTOMERS CHECK WHAT THEY ARE ORDERING BEFORE THEY ORDER THEIR PARTS AND TO MAKE SURE THAT THE PARTS ARE REQUIRED, please phone or email us if you are unsure of the exact part needed. .
Cancelling The ContractWe hope that you are happy with your purchases; however we know that sometimes you will need to return or cancel an item. If you are a consumer and have ordered by telephone or internet, then under the Distance Selling Regulations 2000, you have a statutory right to cancel your order and receive a full refund. We are happy to refund unwanted items that are cancelled within seven working days of receipt (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s). .
To cancel, you can Email Customer services or write to us at Customer Services (see customer service section for details) within SEVEN working days of receipt (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
To cancel, you can Email Customer services (firstname.lastname@example.org) or write to us at Customer Services, AZ CARPARTS, UNIT 6 , LAWEFIELD LANE, Wakefield. WF2 8ST within SEVEN working days of receipt (not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order numbers. You must take reasonable care of the item(s). :
The above cancellation rights do not apply to items sold to trade customers or where you have ordered personalised goods or goods made to your specification such as bespoke parts (machined) (modified), that due to their nature cannot be returned. Trade customers please see our Trade terms and conditions.
If you have an Internet order query, please Email Customer services or call us on 01924 369000. (For security and training purposes, telephone calls to and from Customer service centres may be recorded or monitored). ** All days other than Saturdays, Sundays and public holidays.
Clearly mark your Returns Authorisation Number on the outside of the package.
Please enclose a note quoting: Your returns authorisation number Your name and address Your order number .
Clearly mark your Returns Authorisation Number on the outside of the package, and send to the following address:
Return Authorisation No. ###
AZCARPARTS, UNIT 6 , LAWEFIELD LANE , Wakefield. WF2 8ST.
The customer is responsible for all postage costs for products returned under our Returns Procedure unless this has been specifically agreed and confirmed in advance with the Customer Services Department (Unless the goods are faulty etc).
AZCARPARTS will accept responsibility for loss or damage of goods during transit where we arrange the delivery , AZCARPARTS will not accept responsibility for loss or damage of goods during transit where the customer has arranged the delivery please ensure that the insurance cover option is taken where possible.
Upon receipt, all products will be inspected and at our discretion, credit may be refused.
Any Packages received without a valid Returns Authorisation number on the outside will take longer to refund and may delay any reply we make to you regarding the return.Please ensure that the goods have been securely packaged to avoid damage. We recommend you take out an insurance cover option when returning goods to us. It is your responsibility for loss or damage of goods during transit when returning goods to us unless otherwise agreed and confirmed in advance with the Customer Services Department ( e.g if the goods are faulty etc).