Terms and conditions

1. Pricing and Delivery Information

Shipping charges, where applicable, are calculated at the checkout stage.

When purchasing steering racks, steering pumps, brake calipers, drive shafts, or steering boxes, please note that a surcharge may apply. This surcharge is not included in the product price shown online and may be requested after the item has been purchased. If you are unsure whether a surcharge applies, please contact us before placing your order.

We offer free delivery across mainland UK, unless otherwise stated.

Additional delivery surcharges apply to the following postcodes and areas: AB31–AB56, BT, GY, HS, IM, IV, JE, KW, PA20–PA78, PH, PO, ZE, and all offshore islands.

Shipping to European countries may include an additional delivery surcharge and requires payment by SWIFT/bank transfer only.

Shipping to the United States may include an additional delivery surcharge and requires payment by SWIFT/bank transfer only.

Shipping to the rest of the world may include an additional delivery surcharge and requires payment by SWIFT/bank transfer only.

If the delivery charge paid does not cover the full delivery cost, we will notify you before dispatch. You will then have the option to either pay the additional delivery cost or cancel your order. For more details, please refer to the Shipping section on our homepage.

2. Order Confirmation and Order Validation

We will confirm your order by email or telephone.

Order confirmation is normally sent after we have validated your credit or debit card details and received authorisation from the card issuer. Please note that this process can take up to 24 hours.

3. Payment

We accept most major credit and debit cards, including Visa, Mastercard, American Express, Maestro, and other payment methods displayed at checkout. Accepted payment methods may vary depending on your location and the payment gateway used at the time of purchase.

Payment may be authorised at checkout and debited from your account upon dispatch of your order.

For security reasons, we may only dispatch orders to the cardholder’s registered billing address. Orders requested for delivery to a third-party address may not be authorised.

For customers outside the UK, payment is accepted by SWIFT/bank transfer only. Goods will only be dispatched once payment has been received and verified. Please contact us by email for postage information and payment details for your country.

4. Delivery of Goods

We will endeavour to deliver your order within 3–5 working days, provided the goods are in stock, unless a longer delivery period is clearly stated on the specific product page.

If we are unable to meet this delivery timeframe, we will contact you within 5 days of receiving your order to arrange an alternative delivery date. If the alternative date is not acceptable, you will have the option to cancel your order and receive a refund.

Please note that deliveries to Northern Ireland, the Isle of Man, the Isles of Scilly, the Scottish Highlands, and Scottish Islands may take longer than 3–5 working days. Please contact us before ordering if express delivery is required.

International Deliveries

Standard international delivery is usually provided on a Delivered Duties Unpaid (DDU) basis. This means duties and taxes are not paid at checkout and must be paid by the buyer to the carrier or relevant authority upon delivery in the destination country.

5. Complaints and Queries

We always aim to provide a first-class level of service. If you are unhappy with any aspect of our service, or if you have any questions or comments, please contact us.

You can contact us by:

Email: complaints@azcarparts.co.uk
Telephone: 01924 369000

Or write to us at:

A to Z Motor Spares Wakefield Limited
Unit 6 Lawefield Park
Lawefield Lane
Wakefield
WF2 8ST

6. Product Information and Product Images

We make every effort to provide accurate and up-to-date product information and to ensure that product images are representative of the items supplied.

However, we cannot guarantee that product images will always be identical to the item received. Product colours, packaging, and styles may vary slightly from the images shown on our website.

7. Confidentiality of Personal Details

Personal details are handled confidentially.

We do not sell your personal details to third parties. Any information supplied to us is used for the purpose for which it was originally provided, including order processing, delivery, customer service, and related business purposes.

If you wish to be removed from our mailing list, please contact us and we will remove your details.

8. Suitability of Products

It is your responsibility to ensure that the item you order is suitable for your vehicle, based on the information published on our website.

If you are unsure whether a product is suitable for your car, please contact us for advice before placing your order.

We do not cover labour costs, hire costs, fitting costs, recovery costs, or any other consequential losses relating to any parts listed on our website.

Refund Policy

We offer a 14-day return policy. This means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, the item must be in the same condition in which you received it. It must be unused, unfitted, in its original packaging, and include any tags, labels, or accessories supplied with it.

You will also need to provide your receipt or proof of purchase, together with proof of postage from a reputable courier.

To start a return, please contact us at:

customersupport@azcarparts.co.uk

If your return is accepted, we will send you instructions on how and where to send your package.

Items returned to us without first requesting a return will not be accepted.

Postage charges are non-refundable. Parts that have been supplied correctly may be subject to a restocking fee.

Items returned more than 14 days after the date of delivery will not be accepted for return or exchange.

Damages and Issues

Please inspect your order as soon as it is delivered.

If the item is defective, damaged, or if you have received the wrong item, please contact us immediately so that we can assess the issue and resolve it as quickly as possible.

Special Orders Policy

No Returns

Special orders are custom-made or customised to meet your specific requirements and cannot be returned unless faulty or as required by law.

No Cancellations

Once a special order has been placed, it enters the production or supply process immediately. As a result, cancellations are not permitted. Please review your order carefully before completing your purchase.

Non-Refundable Payments

Payments for special orders are non-refundable. This includes deposits and any other payments made towards the special order.

Customer Responsibility

It is the customer’s responsibility to ensure that all specifications and order details are correct at the time of placing the order. Any errors or omissions in the order details may not be amended once the order has been processed.

Acceptance of Terms

By placing a special order, you acknowledge and agree to the terms outlined in this policy. This confirms that you are fully aware of the non-returnable and non-cancellable nature of special orders.

We are unable to accept returns on sale items or gift cards, unless the item is faulty or as required by law.

Exchanges

The quickest way to receive the item you want is to return the item you already have. Once the return has been accepted, you can place a separate order for the replacement item.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

As stated above, the item must be in the same condition in which you received it. It must be unused, unfitted, in its original packaging, and include any tags, labels, or accessories supplied with it. You will also need to provide your receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return. We will then confirm whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days.

Please remember that it may take additional time for your bank or credit card provider to process and display the refund in your account.

Kinetix Performance Brakes Warranty Summary

Kinetix Performance Brakes are covered by a 12-month or 10,000-mile warranty, whichever comes first, against defects in materials or workmanship.

If a product is found to be defective, we will either:

• Replace it with a similar item; or

• Refund the original purchase price, where applicable within 30 days.

What Is Not Covered

This warranty does not cover:

• Labour or fitting costs

• Disc thickness variation caused by incorrect installation

• Towing costs or inconvenience

• Normal wear and tear

• Brake noise

• Use in racing, track days, drifting, rallying, taxis, hire cars, or similar commercial use

Important Warranty Information

This warranty is void if the product is used in any form of competition or commercial hire.

No warranty is offered for race use.

Proof of mileage is required for all warranty claims.

9. Happy Shopping

That is all there is to do. Thank you for shopping with A to Z Motor Spares Wakefield.